1 DELIVERY
1.1 When Will My Order Be Delivered?
Orders are usually delivered to your email address within 1 hour. If the delivery time exceeds 1 hour, please contact us at [email protected] for assistance.
1.2 Can You Send My Order Faster?
Orders are delivered as quickly as possible, with most orders sent within 1 hour. Depending on order volume, this time may be reduced to just a few minutes.
1.3 How Will My Invoices Be Sent To Me?
Your invoice, issued from the product’s official site, will be sent to your email address.
1.4 Which Countries Can I Order From?
In general, orders and deliveries are available to all countries. However, due to international sanctions and export control restrictions, the delivery or activation of certain types of software (particularly licenses/subscriptions and software involving encryption) may not be possible in some countries or regions.
Within this scope, countries commonly considered fully or comprehensively restricted include: Cuba, Iran, North Korea, Syria.
1.5 How Can I Track The Status Of My Order?
You can track the status of your order by following the steps My Account > My Orders > Status
All updates related to your order are displayed in this section.
2 EXCHANGE
2.1 Can I Exchange The Software I Purchased For Another Software?
Purchased software cannot be exchanged for another software product.
3 LEGAL INFORMATION
3.1 Accuracy Of Information
We aim to provide accurate, clear, and verifiable information across our website and within our e-books. All content is prepared based on official and reputable sources where applicable, and our references are formatted in accordance with APA 7 standards. When available, we include DOI-based citations for academic sources to support traceability and verification.
Because software products, licensing terms, third-party services, and legal/regulatory frameworks may change over time, some information may become outdated, incomplete, or require clarification. For transparency, each page on our website displays a “Last updated” date so you can see when the content was most recently reviewed and revised.
If you believe any information on our website or within our e-books is inaccurate, incomplete, outdated, or should be corrected or clarified, we encourage you to contact us at [email protected] with the relevant details (including the page/title and the specific section). We review good-faith accuracy requests promptly and, where appropriate, implement corrections or updates without unnecessary delay.
3.2 Conflict Of Interest Statement
Customer reviews published on our website are shared in line with the principle of transparency in order to allow users to openly express their own experiences, evaluations, and opinions regarding our products and services. The primary purpose of these reviews is to enable other users to obtain information based on real experiences, and within this process, the free expression of opinions is considered essential.
Provided that the content does not contain insults, defamation, misleading information, or unlawful material, all reviews—whether positive or negative—are published exactly as submitted by the user, without any request for revision, editing, or content modification. No intervention is made in the form of expression, evaluative direction, or critical content of the reviews. Negative opinions are treated and published in the same manner as positive evaluations.
Reviews are not selected, filtered, or limited to specific types of opinions. Our aim is to present a balanced and honest review environment that reflects users’ genuine thoughts. Accordingly, shaping reviews for marketing purposes or altering their content does not take place.
With this statement, it is explicitly declared that customer reviews published on our website are created through free will, their content is not altered, and they directly reflect the opinions of the review authors. The evaluations shared by users are handled and made publicly available in accordance with the principles of transparency and trust.
3.3 Correction & Removal Request Policy
The content published in our e-books, including references to websites, software brands, companies, products, services, or related descriptions, is prepared for informational and educational purposes. While we make every effort to ensure accuracy and completeness, we acknowledge that information may become outdated over time or may require correction or clarification.
If any individual, company, brand owner, or authorized representative believes that information included in our e-books is inaccurate, incomplete, outdated, or otherwise requires correction, update, or removal, we encourage direct communication with us. Requests may include, but are not limited to, the removal of specific references, corrections to existing descriptions, or updates to reflect current and accurate information.
All correction, update, or removal requests should be submitted via email to [email protected] To facilitate a prompt review, we kindly ask that requests clearly identify the relevant e-book, the specific content in question, and the nature of the requested change.
We are committed to reviewing all legitimate requests on the same business day they are received. Where a request is deemed appropriate, the requested correction, update, or removal will be implemented without unnecessary delay. Our approach prioritizes cooperation, accuracy, and good faith, aiming to resolve concerns efficiently and transparently.
This policy is intended to provide an open and constructive communication channel for maintaining the accuracy and integrity of our published materials. By establishing this process, we seek to ensure that our e-books remain reliable resources while respecting the rights and concerns of individuals, brands, and organizations referenced within our content.
3.4 Content Usage & Licensing
This section explains what you may and may not reuse from our website, and under which terms. It is written to clearly define the scope of permitted reuse for specific pages, while confirming that all other materials remain protected.
3.4.1 What Is CC BY 4.0?
Creative Commons Attribution 4.0 International (CC BY 4.0) is a public copyright license that allows people to use, share, copy, redistribute, and adapt licensed content, including for commercial purposes, without requesting permission, as long as they provide appropriate attribution to the original source.
3.4.2 Infographic Page — Licensed For Reuse Under CC BY 4.0 (Attribution Required)
All infographics published on our Infographic Page are made available under the CC BY 4.0 license.
You may reuse these infographics without requesting permission, including for commercial purposes, provided that you give appropriate attribution to our website as the original source.
Attribution Should Be Reasonable And Typically Includes:
• Our website name as the source, and
• A reference to the Infographic Page, and
• The infographic title or identifier (if available).
Important Clarifications:
• CC BY 4.0 applies only to infographics on the Infographic Page.
• CC BY 4.0 does not grant rights to any third-party trademarks, logos, or brand elements that may appear inside an infographic. Those remain the property of their respective owners.
• Reuse must not imply our endorsement of your product, service, or use.
3.4.3 Glossary Page — Open Use Permitted (No Attribution Required)
All terms and definitions published on our Glossary Page are available for use without requesting permission and without attribution requirements, including for personal, academic, and commercial purposes.
Important Clarifications:
• This permission applies only to content on the Glossary Page.
• You must not use glossary content in a misleading way or in a manner that implies our endorsement.
3.4.4 Everything Else — Not Open For Reuse (All Rights Reserved)
Except for the Infographic Page and Glossary Page permissions stated above, no other content on this website is available for reuse unless we explicitly state otherwise in writing.
This includes (without limitation): software, e-books, texts, designs, non-infographic graphics, documentation, templates, layouts, and any other materials.
All such content remains subject to our Intellectual Property Statement and is protected accordingly.
References:
Creative Commons. (2013). Creative Commons Attribution 4.0 International License (CC BY 4.0). https://creativecommons.org/licenses/by/4.0/
3.5 Export Control & Sanctions Compliance
We operate in compliance with applicable export control laws, international sanctions regimes, and trade regulations governing the distribution of software and digital content. As a lawful software and e-book seller, we may be required to restrict access, delivery, or license activation in certain countries or regions where such laws apply.
All products offered on our website are delivered exclusively in digital form. We do not ship physical goods, media, or printed materials. Accordingly, the restrictions described here relate to digital access, delivery, or activation of software licenses and e-books, not to physical shipment.
Due to international sanctions and export control requirements, digital delivery or activation may be unavailable in certain jurisdictions. Examples of countries currently subject to comprehensive restrictions include Cuba, Iran, North Korea, and Syria. These references are provided for transparency and illustrative purposes and may change in accordance with applicable laws and regulations.
Compliance requirements may affect the ability to complete a transaction, deliver digital content, or activate a license even after an order is placed. Such limitations are not based on discretionary business preferences but arise from mandatory legal obligations. Users are responsible for ensuring that their access to and use of our products complies with the laws and regulations applicable in their country or region.
We reserve the right to suspend, refuse, or cancel orders where delivery, access, or activation would violate export control laws or sanctions requirements. This policy is intended to ensure lawful operations, protect all parties involved, and maintain compliance with international regulatory frameworks governing digital software and content distribution.
3.6 Intellectual Property Statement
All content available on this website, including but not limited to software, e-books, texts, images, graphics, designs, descriptions, educational materials, and digital products, is protected under intellectual property rights unless explicitly stated otherwise. All such content belongs to the respective copyright holders and is subject to applicable intellectual property and copyright laws.
The software and e-books offered through our website do not constitute a transfer of ownership upon purchase. Users are granted only a personal and limited right of use within the scope of the applicable product usage terms. Unauthorized copying, reproduction, sharing, redistribution, resale, or commercial use of these products is strictly prohibited.
No text, image, or digital element contained on the website may be modified, published on another platform, or integrated into other works without explicit written permission. These restrictions also apply to sections that are accessible free of charge and are intended to protect intellectual property rights across the entire website.
Exceptions:
There are two clear and intentional exceptions to this general intellectual property policy:
3.6.1 Glossary Page
All terms, definitions, and explanations provided on the Glossary page are made available for open use in order to support the sharing of knowledge. The content on this page may be freely used, quoted, and shared for personal, academic, or commercial purposes without prior permission. No licensing request or usage restriction applies to this content.
3.6.2 Infographic Page
All infographics published on the Infographic page may be used without prior permission, including for commercial purposes. However, in such cases, proper attribution to our website as the source is required. Provided that the attribution requirement is fulfilled, these infographics may be republished, used in presentations, or shared across different platforms.
All website content other than these two pages remains subject to the general intellectual property protection outlined above and may not be used without permission.
With this statement, it is clearly specified under which conditions the content provided on our website is protected and in which cases open-use permission is granted. Our aim is to protect the intellectual property rights of original content and digital products in a clear and transparent manner while supporting the sharing of knowledge.
3.7 Legal Disclaimer
This website and the information provided on it are made available for general informational purposes only. While we make reasonable efforts to ensure that the content on our site and in our e-books is accurate, complete, and up to date, software products, licensing terms, third-party services, and legal/regulatory frameworks may change over time. Accordingly, we do not guarantee that all information will always be current, error-free, or applicable to every individual situation.
Nothing on this website or in our e-books constitutes legal, financial, tax, or professional advice, and no attorney-client or advisory relationship is created through the use of our content or services. If you require advice tailored to your circumstances, you should consult a qualified professional in your jurisdiction.
Our products are delivered digitally (including software licenses and e-books). Any descriptions of features, compatibility, licensing scope, availability, or usage conditions are provided as general guidance and may be updated without prior notice. In case of any discrepancy, the official product details and applicable terms shown on the relevant product page at the time of purchase should be considered authoritative.
This website may reference third-party brands, products, services, websites, or content for identification and informational purposes. Such references do not imply endorsement, affiliation, or sponsorship unless explicitly stated. We are not responsible for the content, accuracy, availability, or policies of third-party websites or services, and access to third-party resources is at the user’s own risk.
To the maximum extent permitted by applicable law, we disclaim liability for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of this website, our e-books, or any information provided herein, including (without limitation) reliance on content, inability to access the site, or issues relating to third-party services.
By accessing or using this website, you acknowledge that you have read and understood this Legal Disclaimer and agree to use our content and services responsibly and in accordance with applicable laws.
3.8 Legal Notice
This Legal Notice governs the legal responsibilities and rights related to the use of the website operated by Yokyok, including its software products, e-books, and related digital services. By accessing and using this website, you acknowledge and agree to the provisions of this notice and all other legal agreements provided on the site.
3.8.1 Website Ownership And Contact Information
This website and its content are owned and operated by Yokyok. All legal rights, titles, and interests in the materials presented on this website are reserved by Yokyok or its licensors.
For legal notices, inquiries, or concerns regarding website content, please contact us at:
[email protected]
3.8.2 Purpose Of Information
The information on this site, including product descriptions, software specifications, e-book summaries, and related content, is provided for general informational and educational purposes only. While we strive to ensure accuracy, users should not rely exclusively on the content for legal, financial, professional, or technical decisions.
3.8.3 No Legal Or Professional Advice
Unless specifically stated, none of the content on this website constitutes professional, legal, or financial advice. Users seeking professional guidance should consult qualified experts. Yokyok disclaims any liability associated with decisions based on the content of this site.
3.8.4 Limitation Of Liability
To the fullest extent permitted by applicable laws, Yokyok and its affiliates, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products, including any loss of data, income, or business interruption.
3.8.5 Third-Party Links And Services
This site may contain links to third-party websites or services that are not owned or controlled by Yokyok. Yokyok is not responsible for the content, accuracy, privacy practices, or availability of third-party sites. Inclusion of links does not imply endorsement.
3.8.6 Intellectual Property Rights
All software, e-books, text, graphics, logos, and other content on this website are protected by copyright, trademark, or other intellectual property laws unless otherwise specified. You may not copy, distribute, modify, display, or use any content except as permitted under your usage rights or with written permission. Separate Intellectual Property and Copyright statements are provided in the Intellectual Property Statement page.
3.8.7 Governing Law And Jurisdiction
This Legal Notice and all related policies are governed by the applicable laws of the jurisdiction where Yokyok is established. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
3.8.8 Updates To Legal Notice
Yokyok reserves the right to modify, update, or replace this Legal Notice at any time. The most current version will remain accessible on this website. Continued use of the site after changes indicates acceptance of the updated terms.
3.9 Licensing Information
Our website offers software and digital products under different licensing models. When you purchase a software product, you receive a license to use the product according to the license type shown on the product page; you do not receive ownership of the software itself. The product title and product description clearly state whether the license is individual or corporate, monthly or yearly subscription, lifetime, single-user, or multi-user. The license details shown on the product page are the primary reference for determining what is included.
3.9.1 Where Can I See The License Type And Details?
Each product’s title and description clearly specify the license type and scope (e.g., individual/corporate, monthly/yearly/lifetime, single-user/multi-user). Before purchasing, please review the product page carefully; the information shown there defines the valid license terms for that specific product.
3.9.2 Individual (Personal) License
An Individual License is intended for personal use by an individual user. The permitted usage scope (such as whether it is valid for a single user and how many devices are allowed) is defined on the product page. Unless explicitly stated otherwise, individual licenses are provided for personal use within the stated scope.
3.9.3 Corporate (Business) License
A Corporate License is intended for use by a company, organization, or professional environment. Corporate licenses may allow broader usage rights (such as multi-user access or use across multiple devices), depending on the product. The exact corporate usage scope is defined in the product description.
3.9.4 Subscription Licenses (Monthly / Yearly)
Some products are offered as subscription-based licenses. These may be monthly or yearly depending on what is stated on the product page. Subscription licenses are valid only for the active subscription period; continued use requires renewal according to the terms shown for that product.
3.9.5 Lifetime Licenses
Some products are offered with a Lifetime License. This generally means the license remains valid indefinitely for the scope described on the product page. If a lifetime license includes updates, upgrades, or version coverage, this is stated explicitly in the product description. If not explicitly stated, future major upgrades may not be included.
3.9.6 Single-User And Multi-User Licenses
Products may be licensed for a single user or multiple users, depending on what is stated in the product details. Multi-user usage rights apply only where explicitly stated. Please refer to the product page to confirm whether the license is single-user or multi-user.
3.9.7 Device Use And Installation
Allowed installation and device usage depend on the license type and product terms displayed on the product page. Some licenses are limited to one device, while others may allow use on multiple devices. Always follow the usage scope stated in the product description.
3.9.8 Transfer, Resale, And Sharing
Unless the product page explicitly states otherwise, software licenses are generally:
non-transferable (cannot be transferred to another person/entity),
non-resellable (cannot be resold),
and may not be shared or distributed beyond the purchased license scope.
Unauthorized copying, redistribution, or sharing is not permitted.
3.9.9 Prohibited Use (General)
Unless explicitly allowed by the license terms shown on the product page, the following is not permitted:
copying or distributing the software,
reselling or sublicensing,
sharing license keys or accounts outside the license scope,
reverse engineering or modifying the software in unauthorized ways.
3.9.10 E-Books And Digital Publications
E-books and other digital publications sold on our website are provided for personal use unless otherwise stated. Copying, redistributing, or reselling e-books (in whole or in part) is not permitted.
3.9.11 Final Note
License models and rights vary by product. The most accurate and binding information for any purchase is always the license type and terms stated on the product page. By purchasing and using a product, you acknowledge that you have reviewed and accepted the license scope described for that product.
3.10 Review Policy
Customer reviews regarding the products and services on our website are published to allow users to share their real experiences and to help other visitors make more informed decisions. Reviews are displayed publicly on the Reviews page of our website. Reviews may be published regardless of whether they are positive or negative, even if they contain criticism, and we prioritize allowing users to freely express their opinions.
During the publication of reviews, the display of the reviewer’s name is determined according to the customer’s preference. If the customer requests, the review may be published using their first and last name. If the customer prefers their first and last name to remain confidential, the review may be published using an anonymous name or nickname chosen by the customer; if the customer chooses to use an anonymous name or a nickname, this preference is accepted and the review is published accordingly. In addition, in order to transparently demonstrate that reviews are not fabricated or fictitious, each review is published with the order number at the beginning to indicate which order the review relates to.
However, certain basic rules must be followed for reviews to be published. Reviews containing profanity, insults, defamation, hate speech, threats, harassment, content that encourages violence, or any form of unlawful material are not published. Likewise, spam, meaningless or repetitive submissions, content that appears to be automatically generated, attempts to use the review section for advertising purposes, promotion of third-party products or services, misleading promotional language, or unnecessary repetition are not accepted. Reviews that include links (URLs), campaign or discount codes, external redirections, or that are determined to be written for marketing or SEO purposes may not be published or may be removed.
For user safety and privacy, personal data should not be shared in reviews. Reviews containing sensitive information such as phone numbers, email addresses, physical addresses, identity information, or payment details; as well as reviews that include personal data of third parties, private correspondence, or screenshots shared without authorization, are not published or may be removed if already published. Reviews are expected to focus solely on the product or service experience, avoid including personal data, and refrain from targeting other individuals.
A moderation (review) process is applied to evaluate reviews in accordance with this policy. The purpose of moderation is not to restrict users’ opinions, but to maintain a safe, orderly, and lawful platform. Therefore, as long as the review content does not violate the rules outlined above, reviews are published without distinguishing between positive and negative content. This means that only positive reviews are not prioritized, nor are negative reviews systematically blocked. The content of reviews is not altered based on the level of criticism, degree of satisfaction, or evaluative direction.
A review may not be published, or may be removed if already published, if it is determined to violate this policy, contain unlawful content, include personal data, constitute spam, or pose a risk to platform security. Additionally, if the same content is repeatedly submitted from different accounts, if submissions give the impression of a defamation campaign targeting an individual or organization, or if there is suspicion of misuse, the publication of reviews may be suspended and further review may be conducted where necessary. The removal or non-publication of reviews is assessed solely within the scope of violations defined in this policy.
This policy aims to protect both the reliability of reviews and users’ freedom of expression. Users who submit reviews are deemed to accept that they are responsible for the content they share, that their reviews may be published publicly, that their preferences regarding the use of their first and last name or an anonymous name will be respected, that an order number may appear at the beginning of the review to enhance verifiability, and that reviews containing content that violates the rules set out on this page may not be published.
4 MEMBERSHIP
4.1 I Want To Change My Password What Should I Do?
To change your password, log in with your email address and current password. Then, go to the "Membership Information" tab in the "My Account" section. Here, enter your new password in the "Password" field and check the "Activate the New Password I Entered" box. After carefully entering your new password, click the "Save" button at the bottom right to complete the change.
4.2 How Can I Unsubscribe from Newsletters, Announcements, And SMS Notifications?
To unsubscribe from newsletters, announcements, and SMS notifications, click on the "My Account" link and go to the "Membership Information" tab. On this page, uncheck the box next to "I want to receive newsletters, campaign news, and SMS notifications" to cancel your subscriptions.
4.3 How Can I Start Receiving Newsletters, Announcements, And SMS Notifications?
To subscribe to newsletters, announcements, and SMS notifications, you can select the "I want to receive newsletters, campaign news, and SMS notifications" option when filling out the membership form. Newsletters and announcements will be sent to your registered email address, and SMS messages will be sent to the mobile number provided in your profile. You can cancel or restart this subscription at any time. To subscribe later, go to the "Membership Information" tab under the "My Account" menu and check the relevant box.
4.4 How Can I Cancel My Membership?
To cancel your membership, click the "My Account" button in the upper right corner of the main page. Go to the "Membership Information" section within your account details and select the "Delete My Membership" option at the bottom of the page to delete your membership information.
4.5 Cookie Policy
We do not use cookies to track visitors, create user profiles, or collect data for marketing or analytics purposes on our website; therefore, analytics, advertising, remarketing, tracking cookies, and third-party cookies are not used, and user behavior is not monitored through the browser.
However, only a strictly necessary “session cookie” may be used to ensure the proper functioning of the website. This session cookie serves purely technical purposes, such as maintaining the user session after login, ensuring uninterrupted cart and payment flows, and supporting transaction security; it is not persistent, is automatically deleted when the browser is closed, and is never used for advertising or analytics purposes.
Under our no-logs policy, we do not collect or store records that create behavioral or technical traces, including IP addresses, device information, location data, connection history, browsing history, click behavior, or purchase usage data; our systems do not contain hidden tracking mechanisms intended to profile users.
The minimum information required during a transaction (such as email address, billing details, and product information) is processed only for the purpose of completing the order, delivering the license or product, and fulfilling legal obligations; once the order is completed, the data is deleted after the legally required retention period.
Technically mandatory service providers, such as payment infrastructure providers, may process only the limited data necessary to carry out the transaction in accordance with their own security and compliance policies; nevertheless, such processing is not conducted for advertising, analytics, or user-profiling purposes, and third parties are not permitted to track user behavior.
5 ONLINE SHOPPING ASSISTANCE
5.1 How Can I Search For Products On Your Site?
Products are listed in various categories on our site. You can click on the category related to the product you are looking for to view items in that category. On the category pages, you can use the product filter section at the top to narrow your search and obtain more specific results.
Additionally, you can search across all categories by typing the name or feature of the product you're looking for into the search box located in the upper left corner of the site.
5.2 How Can I Add Products To My Cart?
After selecting the product you wish to purchase, choose the quantity and click the "Add to Cart" button. You will receive a confirmation message that the product has been added to your cart. You can continue browsing other products or proceed with the checkout by clicking on the cart icon in the upper right corner.
5.3 How Can I Purchase The Products In My Cart?
To purchase the items in your cart, follow these steps:
- Click the "My Cart" link in the upper right corner to go to your cart.
- On the "My Cart" page, you will see all the items you have added listed.
- To complete your purchase, click the "Complete Order" button. If you have any additional notes regarding your order, you can enter them in the "Order Note" section. After verifying that all information is correct, click "Continue."
- Finally, the payment page will appear. Select your preferred payment method, check the box to confirm "I have read and agree to the Pre-Information Form & Distance Sales Agreement," and click the "Complete Order" button to finalize your purchase.
5.4 Accessibility Statement
We are committed to making our website accessible and usable for all visitors, regardless of ability or technology. Our goal is to ensure that the site can be accessed and navigated comfortably by users with different needs, including those who rely on assistive technologies such as screen readers, keyboard navigation, or alternative input devices. We design and maintain our pages with clarity, readability, and simplicity in mind, aiming to provide a consistent and user-friendly experience across modern browsers and devices. While accessibility standards and technologies continue to evolve, we regularly review our website to identify and address potential accessibility barriers. If you experience any difficulty accessing content, using features, or completing actions on our site, we welcome your feedback so we can improve and provide appropriate support.
6 ORDER
6.1 How Can I Place An Order?
To shop on our website:
Add the product you want to purchase to your cart.
- To buy the products in your cart, click on the "My Cart" link in the upper right corner, then click the "Proceed to Checkout" button. Alternatively, you can also use the "Proceed to Checkout" button in the pop-up window that automatically appears when you add a product to your cart.
- On the "Complete Order" page, enter your address information and order note, then click "Continue" to proceed to the payment page.
- On the payment page, choose your payment method and click the "Complete Order" button to finalize your purchase.
6.2 How Can I Check My Order Status?
In the upper right corner of our website, click on the "My Account" link and go to the "My Orders" tab. In the opened screen, you can view the status of all your past and current orders. Simply click on the order in question to view detailed information about the preparation, shipping, or invoicing stages.
6.3 Can I Add A New Product To My Order After It Has Been Placed?
Once your order has been placed, you cannot add new items to it. However, you can create a new order for the additional items.
6.4 Can I Cancel An Item Or The Entire Order After Placing It?
Once an order has been placed, it cannot be canceled. If you have purchased the wrong product and the license has not yet been delivered, we can cancel your order.
Once the license has been delivered, returns or exchanges cannot be made due to incorrect purchases.
6.5 How Can I Specify The E-Mail Address For My Order Delivery?
Your order will be sent to the email address you used to log into the site. If you would like it sent to a different email address, please create a new address and specify it during checkout.
6.6 How Will I Know My Order Has Been Confirmed?
Once your payment is received, you will see a confirmation message indicating that your order has been successfully placed. Your order details will also be sent to your registered email address. If there is an issue with your order, we will contact you via your phone number or email address.
6.7 How Long Will Products In My Cart Be Reserved?
Items in your cart will be held there until you place an order. However, since no reservation is made, another customer may purchase the item, leading to a possible stock shortage.
7 PAYMENT OPTIONS
7.1 How Can I Make A Payment?
You can pay with credit or compatible bank cards while shopping on our website. You may also pay for your orders using cryptocurrency. Our wallet address can be found at https://www.yokyok.net/crypto-accounts.
7.2 Is It Safe To Pay On Your Website?
Yes. Shopping on our website is secure.
All payment transactions are protected using industry-standard HTTPS/TLS encryption and are secured at the network and application level through Cloudflare’s security infrastructure, which helps protect against unauthorized access, malicious traffic, and data interception.
Your credit card and debit card details are used only during the payment process and are never stored on our servers. Payment information is processed directly by our secure, PCI-DSS–compliant payment service providers.
We do not have access to, store, or retain your full card details at any stage of the transaction.
7.3 Which Credit Cards Can I Use?
You can pay on our site using MasterCard and Visa credit or debit cards.
7.4 Is There An Installment Option?
Once you have entered the required ATM/Debit or credit card information, you can view the installment options provided by your bank on the payment screen and choose your preferred installment amount to complete the payment.
7.5 Which Credit Cards Can I Use For Installment Shopping?
Installment payment options depend on your credit card issuer and your card’s eligibility for installment transactions.
All major credit cards may be used on our website. If your card supports installment payments, the available installment options will be automatically displayed on the payment screen after you enter your card details.
If no installment options appear, your card may not be eligible for installment payments for this transaction.
7.6 How Do I Make A Payment With Credit Cards?
On the payment screen, you will be asked to enter your credit card information. Once you have entered your details, they will be securely transmitted to your bank for payment approval. Your bank will send a verification code to your mobile phone. After entering the code, your order will be confirmed.
7.7 How Can I Make An Installment Payment With Credit Cards?
Installment options vary by bank. Once you enter your credit card information on the payment screen, your bank's available installment options will be displayed. Select the number of installments you prefer to proceed with your purchase.
7.8 Can ATM Cards Be Used For Installment Payments?
Installment options are not available for payments made with ATM/Debit cards on our site.
7.9 What Should I Do If I Encounter An Error On The Payment Screen?
If your transaction is not approved after entering your details on the payment screen, it may be due to one of the following reasons:
- Check if your card is enabled for online shopping.
- Ensure your card is active for use.
- Verify that your card limit is sufficient.
- Check if your card's expiration date is valid.
- If you are using a virtual card, make sure its limit is sufficient.
If the issue persists despite following the steps above, please seek support from your bank or contact us at [email protected] for technical assistance.
8 RETURN
8.1 Can I Return My Orders?
In the case of digital content not supplied on a tangible medium (such as software, digital licenses, or digital products with instant access), once performance or delivery has begun and the consumer has (1) expressly consented to the immediate commencement of performance and (2) acknowledged that this consent results in the loss of the right of withdrawal, the transaction is not subject to withdrawal or return.
Accordingly, for software, digital licenses, and instantly delivered digital products, the right of withdrawal does not apply once access or delivery has commenced. This exception applies only to the right of withdrawal; claims relating to defective or non-conforming products remain subject to separate legal rules.
Legal Reference (EU Law):
Directive 2011/83/EU of the European Parliament and of the Council on consumer rights. Article 16(m) — Exceptions from the right of withdrawal (digital content not supplied on a tangible medium: prior express consent + acknowledgement of loss of withdrawal right + trader confirmation).
Legal Reference (Turkish Law):
Law No. 6502 on the Protection of Consumers. Article 48 — Distance Contracts (exceptions for instantly performed electronic services and instantly delivered intangible goods).
Reference (EU):
European Union. (2011). Directive 2011/83/EU of the European Parliament and of the Council on consumer rights (Article 16(m) — Exceptions from the right of withdrawal). Official Journal of the European Union.
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083
Reference (Turkish):
Republic of Türkiye. (2013). Law No. 6502 on the Protection of Consumers (Article 48 — Distance Contracts). Official Gazette of the Republic of Türkiye.
https://www.mevzuat.gov.tr/mevzuat?MevzuatNo=6502&MevzuatTur=1&MevzuatTertip=5
8.3 How Are Defective Products Returned?
If a product is defective, the customer has the right to request a refund, exchange with a flawless product, a discount for another product, or free repair.
In case of a product defect, your return process will be initiated on the same day. Depending on the refund processing time of the bank or credit card used for payment, the amount may be reflected in your account within 3 to 14 days.
In the case of a defective product, all payments made will be refunded to you in full. To initiate a return request due to a defect, contact us at [email protected] on the same day. Please send us an email with screenshots indicating the defect.
Legal Reference:
Directive 2011/83/EU of the European Parliament and of the Council on consumer rights. Article 13 — Refunds (maximum refund period: 14 days).
Reference:
European Union. (2011). Directive 2011/83/EU of the European Parliament and of the Council on consumer rights (Article 13 — Refunds). Official Journal of the European Union. https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083
9 SECURITY
9.1 Website Security
Our website is protected using Cloudflare at the infrastructure and network level. Below is a clear summary of the key protection layers in place and what they are designed to protect.
9.1.1 DDoS Protection (Availability)
Protects the website against Distributed Denial-of-Service (DDoS) attacks that attempt to overwhelm the site with excessive traffic.
Helps keep the website online and accessible during abnormal traffic spikes or malicious flooding.
9.1.2 Web Application Firewall (WAF) (Application-Layer Protection)
Helps block common malicious requests targeting web applications (e.g., automated exploitation attempts and abnormal request patterns).
Reduces exposure to widespread web threats by filtering suspicious traffic before it reaches the site.
9.1.3 Bot & Abuse Protection (Automated Threat Prevention)
Helps detect and limit harmful automated activity such as scraping, credential stuffing patterns, and abusive request bursts.
Supports the stability of login, browsing, and checkout flows by reducing non-human malicious traffic.
9.1.4 Traffic Filtering & Threat Mitigation (Malicious Traffic Control)
Suspicious or high-risk traffic can be filtered or challenged to reduce malicious access attempts.
Helps prevent suspicious behavior from affecting site performance and normal user experience.
9.1.5 Secure HTTPS/TLS Connections (Encryption in Transit)
Connections to our website are encrypted via HTTPS/TLS, helping protect data transmitted between your browser and our website from interception in transit.
Supports the integrity of browsing, login, and checkout communications.
9.1.6 Rate Limiting & Request Control (Abuse Limitation)
Helps reduce the impact of repeated or excessive requests that may indicate abuse.
Supports service reliability by limiting abnormal request behavior that could degrade performance.
9.1.7 Monitoring & Ongoing Hardening (Continuous Protection)
Protection settings and security signals are reviewed to maintain reliability against evolving common threats.
Security controls are applied to support uninterrupted access and safe operation.
9.2 Responsible Disclosure
We take the security of our website and users seriously. If you identify a potential security vulnerability, we encourage you to report it responsibly so that it can be investigated and addressed promptly.
Please report suspected security issues by emailing [email protected] and include sufficient details to help us understand and reproduce the issue, if applicable.
We commit to reviewing all good-faith security reports and taking appropriate action where necessary. Reporting a vulnerability in accordance with this policy does not grant authorization to engage in activities that may be illegal or harmful.
10 SOFTWARE
10.1 Can Software Be Used On Multiple Devices?
Each software product has its own licensing terms. Generally, some software is licensed for use on a single device, while others allow use on multiple devices. Please review the licensing information on the product page for more details.
10.2 How Are Software Updates Done?
Most software provides free updates throughout the license period. When an update is available, you will receive a notification and can install the new version through your account or via automatic updates.
10.3 Which Operating Systems Do Your Software Products Support?
The compatible operating systems (e.g., Windows, macOS, Linux) are listed in the software descriptions. We recommend checking the compatibility information before purchasing.
10.4 Do You Have Software Options In Different Languages?
While some software supports multiple languages, others are only available in English. You can find information about supported languages in the product descriptions.
11 TAX
11.1 How Much Are The Tax Fees?
All taxes are included in the product prices. No additional tax fee is requested during or after purchase.
11.2 Will I Encounter An Extra Service Or Tax Fee?
No, no additional service or tax fee is requested after the product has been delivered.
11.3 Are Your Prices VAT-Inclusive?
Yes. All product prices displayed on our website are VAT-inclusive.
The applicable VAT is already included in the listed price in accordance with European Union VAT and price transparency regulations. No additional VAT or tax charges are added at checkout.
The applicable VAT rate may vary depending on the customer’s location within the European Union. In accordance with EU law, the standard VAT rate applied by Member States is not less than 15%, and the final price shown represents the total amount payable by the customer.
Legal Reference:
Directive 98/6/EC of the European Parliament and of the Council on the indication of prices of products offered to consumers — Article 3
Directive 2006/112/EC — Article 97 (Standard VAT rate shall be at least 15%)
Reference:
European Union. (1998). Directive 98/6/EC of the European Parliament and of the Council on the indication of prices of products offered to consumers (Article 3). Official Journal of the European Union.
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:31998L0006
European Union. (2006). Directive 2006/112/EC on the common system of value added tax (Article 97). Official Journal of the European Union.
https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32006L0112
12 TECHNICAL SUPPORT
12.1 Do You Provide Product Technical Support?
Since the software you purchase is fully licensed, technical support is available from the software's official website. We do not provide direct technical support; however, you can benefit from the support services offered by the software provider.
This page was last edited on 05 January 2026, at 15:39 (UTC).